Every business needs a bright spark now and then...

Every business needs a bright spark now and then...

We LOVE developing creative ideas, designs and marketing strategies for small businesses. Read More

DUCKS IN A ROW...

DUCKS IN A ROW...

We offer a "pick 'n' mix" range of marketing services and advice that will help you get your marketing and business ducks in a row. Read More

 

customer retention tagged posts

Being Available – it’s all about the contact…

I was reading a great post the other day about how to write a great FAQ page – you can see the whole post here. One of the tips (number 6 actually) was about Being Available to your customers. The point in this case was put a link to your contact page if the customer (or potential customer) has a question that hasn’t been addressed by the FAQ page. And the complaint in this blogger’s case was companies who don’t put their contact details on their website.

And I totally agree. If you don’t put your contact details on your site then it screams “don’t trust us!”. Ok you might not want your address on your site if you work from home (like I do) but there are sites out there that provide products or services but do not have any way for their customers to contact them

I find this so annoying and...

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